Privacy Policy

Tour Expert AI ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

This policy applies to all information collected through our website (tourexpertai.com), our AI chatbot platform, WhatsApp campaign tools, and any related services (collectively, the "Services").

Information You Provide Directly

When you register, contact us, or use our Services, we may collect:

• Name, email address, and phone number
• Company or travel agency name
• Tour package catalogues and related documents you upload
• Customer database files uploaded for WhatsApp campaigns
• Messages and enquiries submitted via our contact form
• Billing and payment information (processed securely by our payment provider)

Information Collected Automatically

When you visit our website or use our platform, we automatically collect certain technical data, including:

• IP address, browser type, and operating system
• Pages visited, time spent, and referring URLs
• Device identifiers and usage patterns within the platform
• Chatbot interaction logs (anonymised query data)

We use the information we collect for the following purposes:

• To provide, operate, and improve our AI chatbot and campaign services
• To process and respond to your enquiries and support requests
• To personalise your dashboard experience and recommendations
• To send transactional emails (account setup, billing, security alerts)
• To send service updates and, where permitted, promotional communications
• To analyse usage patterns and improve platform performance
• To comply with legal obligations and enforce our Terms of Service

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist in operating our platform (e.g. cloud hosting, payment processing, email delivery). These providers are contractually bound to handle your data securely and only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe such action is necessary to protect the rights, property, or safety of Tour Expert AI, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website of any such change in ownership.

Your data is stored on secure cloud servers. We implement industry-standard security measures including:

• Encryption of data in transit (TLS/HTTPS) and at rest (AES-256)
• Access controls — only authorised personnel can access user data
• Regular security audits and vulnerability assessments
• Secure, isolated storage — your data is never mixed with other accounts

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies — Required for the website and platform to function correctly
• Analytics cookies — Help us understand how visitors use our site (e.g. Google Analytics)
• Preference cookies — Remember your settings and login state

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Correction — Request that we correct any inaccurate or incomplete data
• Deletion — Request that we delete your personal data ("right to be forgotten")
• Portability — Request your data in a structured, machine-readable format
• Objection — Object to our processing of your data for marketing purposes
• Withdraw consent — Withdraw consent at any time where we rely on it to process your data

To exercise any of these rights, please contact us at privacy@tourexpertai.com. We will respond to your request within 30 days.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

• Account data is retained for the duration of your subscription plus 90 days after cancellation
• Uploaded catalogues and customer databases are deleted within 30 days of account closure upon request
• Contact form submissions are retained for up to 2 years for customer service purposes
• Anonymised analytics data may be retained indefinitely

Our Services are intended for use by business professionals (tour agents) and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify registered users via email
• Display a notice on our website or platform dashboard

We encourage you to review this page periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: